J i m B e n o User Experience Architect, Team Lead, Researcher 408.569.6892 | jim@jimbeno.net | www.jimbeno.net o b j e c t i v e s To lead the design and development of innovative products and user interfaces in a team environment that fosters creativity, and provides opportunities for growth and development. To further the field of human factors and human-computer interaction through research and publications. w o r k e x p e r i e n c e User Experience Team Lead, Cisco University 12/05 - Today Cisco Systems, Inc., San Jose, CA www.cisco.com * Collaborated with business stakeholders, process owners and IT to understand business objectives, requirements, timelines, constraints * Defined long-term user-experience vision, strategy and plan through a collaborative process, aligned with Intranet Strategy * Managed user experience team resources to ensure business objectives are accomplished on time * Provided direction and guidance to User Experience Architects to ensure alignment with Cisco University vision and Intranet Strategy * Reviewed and approved deliverables produced during user research, design and usability testing, providing critical feedback * Designed and documented the framework for Cisco University, including the conceptual model, interaction model, site structure, and services User Experience Architect, Intranet Strategy 04/03 - Today Cisco Systems, Inc., San Jose, CA www.cisco.com * Applied user-centered design to multiple projects, including Intranet Navigation, MyLinks, Manager Portal, Directory, Cisco University * Collaborated with business stakeholders, process owners and IT to understand business objectives, requirements, timelines, constraints * Conducted research to identify user needs and behaviors, using surveys, interviews, contextual inquiry/observations, and focus groups * Designed and documented the user experience with personas, scenarios, storyboards, task flows, paper prototypes, and wireframe schematics * Validated usability of design by conducting usability tests, reports Interaction Designer 03/02 - 04/03 Opsware, Inc., Sunnyvale, CA www.opsware.com * Defined the user interaction and user interface for the Opsware Command Center, a web-based application for automating IT operations. * Projects included remote unattended server provisioning, distributed script execution, configuration tracking, and service monitoring. * Researched users and redesigned the application to match the user's mental model. * Performed user interviews, contextual observations, task analysis, persona development, and competitive analysis. * Created task scenarios, use cases, storyboards, wireframes, prototypes, visual design mockups, and style guides. Senior Producer 01/00 - 03/02 Loudcloud, Inc., Sunnyvale, CA www.loudcloud.com * As an early hire web/technical producer, took the web site through two redesigns and deployed a high-availability architecture. * Implemented a content management system, created a web production and code/content push process, and trained employees. * Developed lead acquisition forms in Java/JSP and managed Salesforce.com and Shareholder.com integration. * Served as team lead for other producers and developers working on the web site. Managed projects and guided development of site content. * As product manager, defined and managed the development of the eServices Directory portal and the Microsite lead-acquisition platform. Web Guru / Creative Force 08/96 - 01/00 Oblix, Inc., Cupertino, CA www.oblix.com * As first full-time hire by the 3 founders, took the startup from 5 to 120 employees and through three rounds of KPCB funding. * Lead designer and developer of the corporate web site, taking the site through three design iterations and managing contract help. * Designed the logo and corporate identity, and executed identity online and through collateral, signage, and trade show graphics. * Designed web-based user interface for a suite of intranet/extranet applications, working with engineers and other designers as needed. * Performed a variety of other tasks valuable to a start-up, including: business plan writing, press releases & PR, composition and design, event management, online help, documentation, advertising, marketing. Web Design & Development 09/95 - 03/02 Various Companies (Contract) Webmaster & Server Administrator 05/96 - 08/96 BEC Net, Lansdale, PA Staff Writer / Database Reporter 08/94 - 08/96 The Reporter (A Gannett Newspaper), Lansdale, PA Composition & Design Staff 12/93 - 05/94 The Mainliner News, Ardmore, PA Online Editor / News Editor 08/93 - 12/95 The Temple Column (Temple University), Ambler, PA s k i l l s & e x p e r t i s e User-Centered Design * User Research - Interviews, contextual inquiry, task analysis * Interaction Design - Personas, scenarios, storyboards, wireframes * Visual Design - Mockups, prototypes, style guides * Tools - Illustrator, InDesign, Photoshop, Acrobat, Macromedia Studio Web Production & Operations * Site Architecture - Hardware, networking, and software installation * Server Software - Apache, iPlanet, Netscape, IIS, Tomcat, WebLogic * Content Management - Interwoven TeamSite, Macromedia Sitespring * HTML Production - HTML/DHTML, CSS, Dreamweaver, HomeSite * Coding - Basic JavaScript, JSP/Java, PHP, Perl, Cold Fusion, SQL * Operations - SSH, Telnet, FTP, basic shell scripts and server admin Project Management & Leadership * Process - DMAIC, web production, software development * Product Management - Customer requirements analysis and definition * Project Management - Resource allocation, scheduling, MS Project * Leadership - Team leadership and mentoring Communication * Journalism - Investigative reporting, data analysis, news writing * Photography - Photojournalism, creative, film/print processing * Writing - Technical and creative writing, marketing, public relations * Editing - Content, copy-editing, AP style, editorials, page layout p r o f e s s i o n a l a c t i v i t i e s Co-Chair, HFES 50th Annual Meeting Student Host Committee 02/06 - Today Human Factors & Ergonomics Society (HFES) www.hfes.org * Drove conference planning, formed and staffed subcommittees, created online "wiki" web site to enable communication and collaboration. President, HFES San Jose State University Student Chapter 05/05 - 05/06 Human Factors & Ergonomics Society (HFES) www.sjsuhfes.org * Lead the student chapter, created Student Ergonomics Booth for National Ergonomics Month outreach, and oversaw regular operations: newsletter publications, web site updates, speakers and tours, social events. Chair, HFES SJSU Student Chapter Program Committee 05/04 - 05/05 Human Factors & Ergonomics Society (HFES) www.sjsuhfes.org * Created the "HF/E Student Connection" newsletter, and published multiple issues to assist students and develop a student community. Member, Association for Computing Machinery (ACM) 05/01 - Today * Member of ACM, SIGCHI, and BayCHI p u b l i c a t i o n s "Unifying the Cisco Intranet Through Hierarchical Navigation" 04/05 ACM Publications, CHI 2005 Design Expo www.chi2005.org * Primary author of case study and major contributor to project design. "Inside Sitespring" 08/01 - 06/02 New Riders Publishing, Indianapolis, IN www.newriders.com * Lead author of a 700-page technical book on Macromedia Sitespring, a web-based project management tool for web development and production. e d u c a t i o n Master's Degree in Human Factors and Ergonomics 01/04 - Today San Jose State University, San Jose, CA www.sjsu.edu * Pursuing graduate degree (GPA of 3.914), thesis research in progress. Interaction Design Tutorials 06/02 Adaptive Path www.adaptivepath.com * Tutorials on interaction design by Jeffrey Veen. Web/Internet Systems Engineering Certificate 10/99 - 05/01 UCSC Extension, Cupertino, CA www.ucsc-extension.edu * Network architecture, protocols, security, web servers, application servers, databases, enterprise applications, systems integration. Journalism Major 08/93 - 12/95 Temple University, Philadelphia, PA www.temple.edu * Graduated cum-laude with a BA in Journalism, News-Editorial sequence. Molecular & Cellular Biology Major 09/91 - 05/93 Penn State University, Abington, PA www.psu.edu * Majored in Molecular & Cellular Biology and English. * Independent study on Exo-Technology and the Archaic Revival, exploring the emergence of new technology with rebirths of alternative religions. r e f e r e n c e s Available upon request.